2012 Review

What a memorable year it has been!

In June communities came together to celebrate the Queen’s Diamond Jubilee – street parties, concerts and copious amounts of bunting swept the nation.

In August, we wowed the world with the London 2012 Olympics and Paralympics. Our athletes shone, as did the army of volunteers who cheerfully threw themselves into the proceedings.

Then in September … Shoppers’ Joy was launched! OK, it may not have been on a par with some of the other events of the year, but it has steadily grown in readership and I simply loving writing my blog posts and website features.

I have always had an eye for a bargain, an attraction to offers and a love of shopping, often regaling my long-suffering husband with tales of what I’ve found and how much I’ve saved. It was on his suggestion that I started my blog, as one of my other great loves is writing (or maybe he just hoped that his ears would get a rest). Hubby kindly set up my blog and website (he does that kind of thing for a living) and Shoppers’ Joy was born.

Since then I have posted blogs featuring best buys, product and service reviews, recommendations of places to visit, consumer issues and some fun 'Random Thoughts'.

Some of my most popular blogs have included ‘Loyalty Cards – My Ratings’ (September), ‘Static Caravans Can Move (September), ‘How To Get The Most Out Of The NHS (October), the Winter Outings Series (November/December) and my Christmas related posts (December). I have also explored saying ‘thank you’ and ‘sorry’ as well as ‘making a complaint’ and reviewed some responses to bad service complaints that I had made.

As a sufferer of Hypermobility Syndrome, I ran an introduction to the condition on my blog, but have written an article, which you can read at www.shoppersjoy.co.uk/features

So please take the time to read some of the posts that you may have missed. You can also read my ‘Cheers and Sneers’ (updated regularly), tips and features at www.shoppersjoy.co.uk

There are plenty more blog posts to come in 2013 – so keep reading!

Thank you and a Happy New Year!

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December Blog Review

By the time that you read this, Christmas will be over apart from the excess turkey, coconut éclairs in the Quality Street and a mountain of wrapping paper for the recycling. I hope that you all had a great Christmas and that my series of gift guides proved useful and presents were well received.

In between my gift suggestions, I also looked at a variety of winter outings this month, reviewing attractions that stay open during this season, sometimes at special reduced rates. Wildlife Parks, many English Heritage properties, castles and museums all make great family outings at this time of year. Perhaps you’ll manage to visit a few during the holiday season.

I continued to review many food products, including new Cadbury’s Crispello (disappointing in my opinion), limited edition Marmite Gold (pretty pointless, I say) and limited edition Carling Zest with spiced orange – this got the thumbs up at least. Other favourites included Asda Chosen By You 100% Pure Pressed Juices (£1.20), Tesco Apple Crumble (frozen, £1) and Asda Extra Special Mince Pies, which have a definite kick from the added port and brandy (£2 for 6).

During December I also explored saying ‘sorry’, bemoaned the current, boring TV ads, whilst looking back at old favourites, and updated my loyalty card review, with some pleasing results.

There’s plenty more to come next month, and indeed next year, so keep reading!

On 31^st December you can read my 2012 review.

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Winter Outings Part 4 – The Great Outdoors

Hopefully we’ll get some bright, if crisp, days whilst the children are on school holiday, which provide the perfect opportunity to visit one of the many country or wildlife parks that will be open. Why not give the kids the chance to burn off some energy, whilst you all enjoy the great outdoors?

What’s more many zoos and wildlife parks offer special discounted winter admission rates to make your outing even more manageable.

Banham Zoo, Norfolk, winter prices adults £12.95, children £8.95. This is a great little zoo, where we were thrilled to see some of the more elusive animals close-up. It was a treat to see the snow leopards and a cheetah at close quarters, but the animal that really fascinated us was the maned wolf, or ‘fox on stilts’ as it is aptly known. Admission includes a ride on the land train, with commentary, and there is a warm, welcoming café to retreat to, should it all get a bit chilly. I really felt the animals were very well cared for here and the place had a really nice atmosphere. We also love its sister zoo, Africa Alive, Suffolk, which offers the same winter admission prices and is equally as well maintained.

Drusillas Zoo Park, East Sussex, is a fun, smaller animal zoo with a wealth of play opportunities for the kids, and they are offering great value admission rates in January. If you visit between 27^th December and 2^nd January prices are: individual adults and children £16.50, family of 3 £46.50, family of 4 £62.00 and family of 5 £77.50. BUT between 3^rd and 31^st January prices are: individual adults and children £10.00, family of 3 £27.00, family of 4 £36.00 and family of 5 £45.00!

Colchester Zoo, Essex, an old favourite with so much to see – highlights include the underwater tunnel beneath the Sea Lions at Playa Patagonia and The Edge of Africa, where a variety of animals roam together. The zoo has plenty of indoor animal enclosures and displays, and pathways as opposed to muddy trails, making this a great all-weather zoo. Winter admission prices: adults £12.99, children £8.50.

Linton Zoo, Cambridge, although by no means large, does house some of the larger animals such as big cats and kangaroos. It has a certain old charm, and is open Saturdays and Sundays during winter, Adults £9, children £6.50.

Marwell Zoo, Hampshire, Whipsnade Zoo, Bedfordshire and Chester Zoo, Chester also all offer discounted winter season prices, see their websites for details.

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Thoughts On Christmas and Shopping

Much as I love shopping, even I don’t have to browse the shops seven days a week, 52 weeks of the year. Over the Christmas period I look forward to spending time with my family, catching up with friends, going for a walk (weather permitting) and generally taking time out of the general routine.

It infuriates me that shops feel the need to open bright and early Boxing Day morning, having only closed for Christmas Day itself. There are some exceptions, such as John Lewis, who understand their staff value time spent with their families. But why do most others insist on opening their doors regardless of the holiday season? Well, money, obviously, but as they say that doesn’t buy you happiness.

Years ago shops closed for a minimum of two days over the festive period and shut all Bank Holidays and Sundays too. None of us starved, had ‘withdrawal-from-shopping’ symptoms, or felt hard done by. Now with the advent of online shopping, there is even less of a reason for longer shop opening hours, although I do appreciate the extra employment created.

Sadly we have become engulfed in the 24/7 culture – hate the phrase, hate the concept. Whatever happened to ‘a time for every purpose’?

So this festive season, try to take some out from your everyday routine to stop and smell the turkey/heady aroma of chocolate/after-dinner liqueur, and relax! Enjoy the company of family and friends – or failing that explore the big outdoors (great tension reliever).

I love to shop – but I know when to stop!

Merry Christmas!

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Loyalty Cards – End Of Year Update

Back in September I gave you the lowdown on loyalty cards along with my ratings, and I am now pleased to report that some stores have upped their game slightly.

Tesco Clubcard actually came top in my original ratings and have continued to deliver a wealth of vouchers, including several for free items – shandy, tissues, chocolate cake, Quality Street and a magazine of my choice. I’ve also continued to receive vouchers giving money off products that I actually buy on a regular basis. Add to the mix the continuing excellent exchange rate of points (four times their value if redeemed for days out) then Tesco Clubcard remains, for me, the clear winner.

Sainsburys have faired a little better than before with their Nectar Points, by issuing some much more useful vouchers of late. Previously I had found many of the vouchers totally useless in my case, but have recently been given some lovely extra points and money-off vouchers. I can only hope this was not just a Christmas promotion and will continue well into the New Year.

Iceland Bonus Card had given me very little in a long time, but there again the frequency and usefulness of their vouchers has increased, at last making me feel it is worth having their card.

Both Superdrug Beauty Card and Boots Advantage Card have been giving lots of extra points opportunities this side of Christmas, but as with all the cards, I do wonder whether the increased benefits will disappear along with the Christmas decorations.

Finally, I have been issued with a new Matalan Black Rewards Card (replacing my Matalan ‘where’s the snappy name?’ Card that I’d had all of two minutes). As a member I was invited to a special ‘members’ evening” (couldn’t attend) and given an extra pre-Christmas discount. Time will tell how many new ongoing benefits I’ll receive.

Whichever cards you use, however, the point is something is always better than nothing. To quote the store with my top-rated card, “Every little helps”.

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About Face

When it comes to choosing face make-up, there are plenty of products that give a natural glow or tint, without looking too overdone.

I like to use cosmetics that give a natural finish and even out skin tone, without looking too ‘mask-like’. For a sheer appearance, I use No7 Triple Protection Tinted Moisturiser SPF15 with environmental protection (£11.50 at Boots), or for a fuller coverage I opt for Max Factor 2-in-1 Ageless Elixir Foundation & Serum (£12.99). To conceal under eye dark circles, I love Max Factor Mastertouch Under Eye Concealer (£7.99) as it glides on and gives a good, natural coverage.

To add a rosy glow to cheeks, I recommend No7 Blush Tint Cream Blush in Rose Silk (£8), a creamy blusher that enables you to gently build up colour, or if you prefer a powder blush try L’Oreal True Match blusher (£7.69), which has a handy little brush and mirror under the blusher itself – very neat.

To set make-up, a fine dusting of powder is the ideal finishing touch: try No7 Perfect Light Loose Powder (£10.50, available in four shades), used sparingly.

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Christmas Catering Cheats

Christmas is a great time for getting everyone together for a lovely meal or a spot of party food, but it’s more enjoyable if you don’t have to spend all your time in the kitchen sorting everything out, so that you can participate in all the fun.

There are several great products that I always buy to help cut-down on festive food preparation.

I always cook our turkey crown on Christmas Eve to avoid making an early start on Christmas Day. Cooking, cooling and carving the turkey (or other joints) on Christmas Eve, and wrapping the meat in foil parcels and storing in the fridge is a great time-saver.

On the big day itself, I minimise vegetable preparation by buying Tesco Finest Orange Blossom Honey Glazed Parsnips (£1.95 for 680g) to roast in the oven, as they are delicious as well as labour-saving, and Iceland Button Sprouts with Chestnuts (£1.50) to pop in a pan. I do like to make my own roast potatoes, although if you really want to make it easy buy Tesco (frozen) Roasting Potatoes (£1 for 1kg bag). I make stuffing balls using Sainsbury’s Taste The Difference Cranberry, Orange and Roasted Chestnut Stuffing Mix (currently £1.04), bread sauce using a Colman’s packet mix and I buy Tesco Sausage and Bacon Wraps (£2) to serve on the side.

I used to make my own mince pies, but very few of us eat them in our house, so I now opt for shop-bought ones. The nicest mince pies that I have found are Asda Extra Special Mince Pies (£2 for a box of 6), containing port and brandy in the succulent fruit filling, which are absolutely delicious. We are a Christmas Pudding-free house, as none of us like it, so we choose yummy, creamy desserts such as gateaux and pavlovas instead – Tesco and Sainsburys both do a good range.

A great range of party foods are available in the freezer cabinets of most supermarkets including Tesco, Sainsburys and Iceland. Choose from traditional sausage rolls and mini quiches, spicy mexican and tasty chinese bites and a host of savoury platters and desserts. Why makes things difficult for yourself?

Have a very yummy Christmas!

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Winter Warmers

Tesco pyjamas, £9

Snugly pyjamas are a must this time of year and I love the great range available at Tesco starting at £9 a pair. I couldn’t resist the ‘All Wrapped Up’ design on a black long-sleeved top with purple tartan trousers.

Whilst snuggled up in said pyjamas, a cup of creamy, frothy hot chocolate is a must – I recommend Galaxy Frothy Top Hot Chocolate that you can make with either water or milk. Lovely!

Tu at Sainsburys

If you’re brave enough to (or have to for work) wear a skirt this weather, a pair of thick, warm tights is in order. Florence & Fred at Tesco offer a pack of three 60 denier opaque tights with ‘temperature control finish’ for £4. They are really soft to the touch and I often wear them as an extra cosy layer under trousers.

For a great choice of warm knitwear check out the Tu range at Sainsburys and the Falmer Heritage range at Matalan.

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Christmas Gifts Episode VI – The Game Is On

Here we are, Christmas looms near and the final stages of Christmas shopping must be faced. It’s at this time that I often consider buying a ‘family present’ – a game or activity that we can enjoy together on Christmas Day and beyond.

This was a tradition when I was a child too. One of my favourite family presents was a large Spirograph set. The hours of fun we had trying out new patterns, although it often ended in tears when I lost control of the ‘wheel’ at the last vital moment of making an intricate design. (Apologies to those not familiar with Spirograph, ask a 70s throwback for more info).

Today you can still pick up a great variety of games and activities that can be shared by the whole family, ranging from old favourites (think Monopoly and Scrabble) to those that incorporate modern technology.

The ‘Scene-It’ games have been popular in recent years, which combine moving round a board whilst answering questions and watching film clips on a DVD. The Works are currently selling a selection of these games including Harry Potter, Disney Magical Moments, Glee and Star Trek for just £7.99 and £9.99, depending on theme.

It’s great to see that many games from my childhood have stood the test of time such as Mousetrap, Operation and Cluedo. For an older family group that enjoys murder mysteries, Sainsbury’s are selling Inspector McClue games, including titles such as ‘Death by Chocolate’ and ‘The Champagne Murders’ for £9.99. For all the family, an updated version of Guess Who (eliminating characters in order to guess who your opponent has) with lights and sounds is available from Argos for £19.97.

Games based on TV quiz/game shows can be great entertainment for family gatherings, with those currently available including Pointless, The Cube, Deal Or No Deal and The Chase. Last Christmas we had a great laugh playing Family Fortunes (traditional board and electronic versions available), with my son gleefully pressing the buzzer every time we got a wrong answer.

Not a fan of board games? Then why not opt for the Chad Valley Striker Pro Darts Board (£12.99 Argos), which comes with safety-guard darts so that the whole family can play, or Chad Valley Air Hockey (£14.99) for some ‘arcade-style’ fun.

Whatever you choose, have great fun!

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December’s Random Thoughts

It’s now that I really miss Woolworths. It was a kind of one-stop shop for Christmas shopping – cards, wrapping paper, decorations, toys, chocolates, kids clothes etc. I know that you can get them all under one roof at supermarkets, but the choice of toys is inferior, and I just miss the old favourite.

Don't think results of cake maker would have been this lavish

Am I the only one who buys a bag of Salt ‘n’ Shake crisps and doesn’t add the salt? In fact, am I the only one who hates the ‘n’ stuck in the middle of things?

This time of year I find myself remembering the Christmas of my childhood when I dearly wanted an ‘In-A-Minute Cake Maker’. I marvelled at the TV ads that showed preparing the ingredients, then popping them into the ‘magic oven’, resulting in a tasty looking chocolate cake. Sadly, I never did get one – one of life’s disappointments.

Why do shops put up silly little signs saying things such as “I’m only £3” or “Try me”. Products are objects, not living things, and I’m not three (you have to multiply that figure a considerable amount of times to get my age), so credit us shoppers with some sense.

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Just Desserts

When I was young ‘puddings’ were a big part of the main meal, whether at home or with school dinners. At school I hated the lumpy banana custard and unpalatable ‘frog spawn’ tapioca, but loved the semolina with strawberry jam (buy Whitworths semolina 98p for 500g) and the gypsy tart served with half an apple. I still love the occasional gypsy tart today and sometimes buy Mr Crustie Kentish Gypsy Tarts, £1.40 for two (individual) available at Morrisons and Asda.

At home we were often served home-made apple pies, crumbles, fruit sponges or rice pudding, or perhaps shop-bought sponge puddings boiled in the tin (you can still buy Heinz tinned sponge puddings in varieties including jam and sticky toffee, £1.29) or packet desserts such as Angel Delight (still available in five flavours for 49p a sachet, or buy Tesco’s own at 35p).

These days we often finish our meals with just a piece of fruit, a little ice cream, a yogurt or an individual pot dessert. I really enjoy Aero chocolate mousse, which tastes indulgent, but is only 97 calories per pot.

However, now and again we treat ourselves to a richer dessert or more satisfying pudding. When it’s a warming pudding that we fancy, we opt for Tesco (frozen) Apple Crumble, at just £1 it’s really delicious whilst being great value. Or for a cold dessert we choose Tesco Everyday Value Strawberry Trifle, 450g for £1, which tastes just as good as more expensive brands.

What are your favourite desserts? comments@shoppersjoy.co.uk

Where Have All The Good Ads Gone?

When I was growing up, I looked forward to seeing some of the fun TV adverts almost as much as watching the programmes. The 70s yielded a host of great classics – remember the little metal aliens laughing, “then they smash them all to bits (Cadbury Smash) or the Cresta bear declaring, “It’s frothy man”. Even the middle-aged man in his pyjamas crooning, “R Whites lemonade” became something to look forward to.

As the years progressed, we waited with baited breath to see the next instalment of the Gold Blend Saga, or looked forward to the latest escapade of dodgy spy (Rowan Atkinson, prototype Johnny English) equipped with Barclaycard. Celebrity appearances in adverts were not as common as today, but when they did appear it tended to be in more of an acting capacity. Remember Joan Collins and Leonard Rossiter in the Cinzano ads?

However, I feel that TV ads have become more dreary over the years, with ‘celebrity’ faces and voices the norm, extolling the virtues of products that they probably would never dream of using themselves. Some of the worst of these adverts have been aimed at vulnerable people, struggling financially for example, who may believe the product/service they are seeing must be fine as it is apparently endorsed by a famous face. Do top earning celebs really take out ‘payday loans’ or exchange their ‘gold for cash’?

Apart from anything else, a famous person reading from a script is painfully dull and TV adverts no longer capture my imagination. I miss the old catchy jingles and slogans that inspired us to join in. Remember ‘Lipsmackin'thirstquenchin'acetastin' etc Pepsi or “Murray Mints, Murray Mints, the too good to hurry mints’?

What I’m currently finding particularly irritating is the trend to repeat the same ad two or three times during the course of one commercial break. Does this make me more interested in a product? No. Does it make me want to buy the product? No. In fact, it makes me fed-up of it and I switch off mentally – classic put-the-kettle-on-time.

So come on all you producers of television commercials. If you seriously want to sell a product, put the money into making ads that are fun and interesting, rather than paying a ‘celeb’ to read from a script. Current TV ads on the whole just aren’t working for me. In fact, you may notice I have not mentioned any specific recent ads. Why? I can’t remember them!

What do you think? comments@shoppersjoy.co.uk

This December I’m Loving …

Asda Chosen By You 100% Pure Pressed Fruit Juices, they have the appearance and taste of much dearer brands, but are just £1.20 each. I particularly love the pineapple and mango & apple varieties.

The fun selection of ecards at www.katiescards.com featuring a great range of cards for all occasions. At just £7.50 for 12 months membership, you can send as many cards from the collection as you want for a year, putting a smile on the recipients face whilst dispensing with rising postage costs.

My lovely new, snugly, dark pink (also available in black) padded coat, with fake fur trimmed hood, catalogue number 28 2CK12 from K&Co. It’s certainly keeping me warm now the weather’s getting chillier.

But I'm not loving the cold, frost and snow

The great ideas in the current (dated January 2013) issue of Prima Magazine. I particularly love the pompom draught excluder, which is easy to make and uses up all those odd bits of wool that you tend to stuff at the back of the cupboard, sorry, keep carefully for future use.

Tesco Goodness (for kids) Cereal Bars with strawberry pieces, 64p for six, at just 80 calories per bar with no artificial preservatives, colours or hydrogenated fat, they make tasty lunch box fillers for kids of all ages.

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Winter Outings Part 3 – Journey Back In Time

Continuing my look at visitor attractions that remain open for the winter season, today I’m looking at taking a trip back in time.

Yesterday’s World, Battle, East Sussex, is a great place to visit even on the chilliest of days, adults £7.25, children £5.25. Browse the recreations of time gone by including the wartime kitchen, Victorian playroom, shops of the past and the Royalty room. To allow the kids to let off a bit of steam, pop into the garden where they can explore the charming play village – a group of miniature buildings for them to play inside

Its sister attraction, Yesterdays’ World, Great Yarmouth, Norfolk, is sadly not open for the winter (except for the tea room), but it is well worth pencilling this in your 2013 diary for when it reopens in spring.

However an attraction that you can visit at this time of year in Great Yarmouth is the Time & Tide Museum, excellent value at £4.90 for adults (£4.10 if part of family group) and £3.60 for young persons (4-16). There are some fantastic exhibits including a recreation of the Yarmouth Row Houses, and seaside memorabilia, but kids will love the many games and activities that they encounter en route. Situated in the atmospheric setting of an original herring curing works, there is a great emphasis on the local herring fishing trade, portrayed through clever displays and activities. We loved our visit here.

I really love places that offer a ‘young person’s’ ticket, which goes up to the age of 16, as opposed to places that only offer ‘child’ tickets, with child often only meaning up to age 12, it's something more attractions should consider.

Let me know your favourite winter outings, comments@shoppersjoy.co.uk

Christmas Gifts Episode V – Stocking Filler Heroes

Gone are the days when an apple, an orange and a sugar mouse constituted the contents of a Christmas stocking.

Whether you’re literally filling stockings or goody bags, or just looking for small gifts to tuck in with a larger present, these great little ideas are all £3 or less – they could be just what you’re looking for.

Sweet Treats

You can buy all kinds of novelty chocolate items this time of year, but I particularly love Sainsbury’s Chocolate Tool Set and Chocolate Make-Up Set at just £3 each. Other great buys are the Decorate Yourself White Chocolate Snowman, £3 at Morrisons, and small Mini Smarties Penguin (69p at Morrisons). For a slightly different sweet treat, check out Marks and Spencers Jazzie Trousers Mini Gingerbread Men, £2 for a pack of 10.

Grooming Gifts

A traditional but handy gift is a manicure set and you can’t go far wrong with the Woodland Escape manicure set just £1 from Wilkinsons. If you’re looking for a more comprehensive hand treatment, then the Skin Therapy Nail Gift Tin complete with hand cream is ideal, previously £4, now £3 at Wilkinsons. For a hand treatment that sounds good enough to eat, Sweet Snuggles Chocolate and Vanilla Hand Cream (boxed), 99p from Superdrug, is a great stocking filler.

There are some fantastic budget make-up and perfume sets around too. I recommend Woodland Escape Lip & Eye Set (£3, Wilkinson) and So Perfume/Body Spray Duos (also £3, Wilkinson). The W7 Brow Bar Stencil Set will also make a handy stocking filler at just £2.99 at Savers.

For the Guys, how about the Gillette Arctic Ice 3 Piece Gift Set, £2.99 at Savers.

Toys For The Boys

If the man in your life likes gadgets why not get him the 9in1 Multitool (£3, Wilkinson) or the LED torch (£2, Wilkinson). Or why not treat him to a special Christmas beer, Morrisons has a selection of 500ml bottles for £1.50 each, including Rudolph the Red Nosed White Horse Beer.

Kids Treats

There are so many well-priced stocking fillers available for children including Pirate Stationery Set £1.30 at Wilkinsons, Cra-Z-Art Glitter Poster Set £1.50 at Tesco and Tesco Go Create craft boxes including Keyring & Badge and Doorhanger & Bookmark kits, £2.95 each. Or if you’re after a cheaper version of Lego, Wilko Blox, £2 each or two for £3 at Wilkinson, make up great little vehicles (larger, higher priced sets also available).

Odd Fillers

For something a bit different try Christmas Scentos, colourful character scented marker pens (peppermint, chocolate and pine) £1.47 at Tesco. Or a good all-rounder is a pair of magic gloves, which expand to the required size, only 59p at Savers.

It’s getting nearer …

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The Eyes Have It

I’m one of the ‘less is more’ camp when it comes to eye make-up, and like products that enhance my eyes rather than make me look like a startled panda. Easy-to-use cosmetics giving natural results are what I choose.

Before applying eye shadow, I always use No7 Stay Perfect Smoothing and Brightening Eye Base (£7 at Boots) as it gives a lovely even-toned surface to apply the colour. Then I use Avon True Colour Eye Shadow, currently the 6-in-1 palette in Neutral Eyes (though this option does not appear to be on their website at present) or Chic Glamour, £11 each. This is a great little kit as it comes with two decent sized applicators and a mirror in the lid, and the toning shades just glide on. Also available in the range are handy True Colour duos and quads, for a splash of colour I like the Retro Glamour Duo (£6).

For eyelashes I use a brown/black shade of mascara, either Avon SuperExtend Extreme Mascara (£10 but on offer for £3.99 in Brochure 01 2013) or Max Factor Masterpiece Mascara (£9.99 at Boots) to define the lashes without clogging. To correct any mistakes along the way, I love Marks and Spencer Mascara Correction Buds (£3), little cotton buds filled with eye make-up remover, which target the mishaps without ruining the rest of the look.

To groom eyebrows the handiest little kit I’ve found is the MUA Pro Brow Ultimate Eyebrow kit, which holds everything you need in one handy little compact, including tweezers and taming gel, £3.50 at Superdrug.

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Saying Sorry

We all make mistakes and are hopefully big enough to admit to them, apologise and correct them if we can. I sometimes think that we do this better as individuals than as companies. Too many businesses and organisations fob off customers with poor excuses or denials in response to stories of bad service or faulty goods, but fortunately some are still prepared to come clean.

I remember having trouble with British Gas in the past and ringing them to query errors with my bill. How refreshing it was when the voice the other end said, “Oops, we really messed up this time didn’t we? Yes, it’s our fault, we apologise!” This admission of guilt was followed up by promptly rectifying the problem, which made me respect the company much more than if they’d tried to pretend they were not at fault. Companies everywhere could learn from that – deny your mistakes and customers will go elsewhere, face up to them and put them right and you earn a customer’s loyalty and respect.

We should all put up our hands and admit mistakes

More recently, a local coffee shop was in the doghouse for poor treatment of a breast-feeding mum, reportedly requesting that she used the toilets as a place to feed her baby. Following public outrage, the Rochester Coffee Company in Kent issued an apology and took it one step further by pledging to donate 50p from every coffee sold during the course of a week to a breast cancer charity. A marketing ploy? Possibly an element of that, but I hope it was offered and will be carried out with suitable remorse and understanding. Hopefully, the coffee shop will have learnt from this episode and be more amenable to breast-feeding mums in the future.

So we should all remember, the issue is not whether we make the mistakes in the first place; it’s the way in which we apologise and correct our errors that really counts. As for businesses, don’t try and deny that things go wrong or shift the blame, honesty and courtesy is what keeps customers loyal.

Do businesses do enough to apologise? Contact comments@shoppersjoy.co.uk

Women and Chocolate Update

Back in October I blogged that Cadbury were introducing a new supposedly lower calorie chocolate bar aimed predominantly at women, called Crispello. I have now been to the shop, paid my 50p and tried one – in the name of research of course!

The chocolate consists of three individual pieces (55 calories each) in what is supposed to be resealable packaging, though not sure mine opened the way it was supposed to, as it only partly resealed, the other part of it flapped open. As if I eat just one piece of chocolate at a time anyway!

The chocolate is of average taste really, nothing special to rave about, not particularly original, and certainly not really lower calorie. Described as ‘Thin crispy shells with a creamy chocolate filling’ I would say Crispello reminds me of Ferrero Rocher without the nuts, so not as interesting really.

For the calorie count I would rather have a Jaffa Cake, which at 45 calories is less than one piece of Crispello, a fun size bag of Maltesers, at 99 calories less than two pieces or a Galaxy Ripple at 174 calories not much more than eating all three pieces! Even comparing Crispello to another Cadbury product doesn't help - a flake from a multipack is just 135 calories.

Verdict: Not for me, sorry Cadbury.

Let me know what you think, email comments@shoppersjoy.co.uk

This December Why Not…?

Remember Charities

When doing your Christmas shopping, endeavour to include a charitable donation or two during your gift buying. Consider using charity gift catalogues or websites to buy novelty gifts, which help to support worthwhile causes, or buy Christmas cards that include a small donation in their cost.

Look out for collections of toys or food items that are then distributed to deserving individuals or organisations. For information on food collection schemes visit www.trusselltrust.org/foodbank-projects or www.fareshare.org.uk and look out for local festive collections.

Go Ice Skating

During November many outdoor ice rinks have been put in place and are now open until early January. Old London favourites include The Natural History Museum (adults from £11.50, children from £8) and Somerset House (tickets from £7.50 until 7^th December, then from £12.50 starting 8^th December) are now booking, but do look out for other local, less expensive venues. Regional favourites include The Ice Factor at York Designer Outlet (£9.75 adults, £8.75 children, family £33), Winchester Cathedral (adults from £7.60, children from £4/£6 depending on age, with slight reductions on internet booking) and Calverley Grounds Tunbridge Wells (adults from £9.50, children from £7.50).

Take Up A Craft

Long, dark evenings make you want to curl up and stay indoors, but why not make use of the time by taking up a new craft or hobby? If you’ve never got on with knitting, try a spot of crochet instead: so many items can be made by joining together simple ‘granny’ squares. For those of you who have never really got on with general sewing (me included) try a bit of cross-stitch or tapestry, I find these much more enjoyable with some great end results. For supplies check out local craft/wool shops (I find Hobbycraft too expensive) or look online. Or to get you started look out for magazines that include mini kits or materials, such as Cross Stitcher, £3.99, or Let's Get Crafting Knit and Crochet Magazine, £7.99.

Buy A Turkey Crown

I stopped buying a whole turkey long ago, as it seemed to result in a fair bit of waste. Instead I can strongly recommend Morrisons Turkey Crowns, which I have bought for years and have always found good quality and value. Buy fresh now and pop in the freezer, a cheaper and easier option than ordering one from M&S or Sainsburys to pick up amidst the panic of the final few shopping days before Christmas.

When it comes to cooking the crown, wrap it in foil surrounded by quartered apples and onions and cook slowly. This helps to keep the meat moist, adds flavour and the resulting juices make a great flavoursome stock to use in turkey gravy.

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