I’ve previously written about my frustration at how more and more businesses only want to conduct transactions or communications online. Although I’m happy to use this method for certain things, there are cases where I prefer to get in touch by phone or letter, or even in person.
My argument against the emphasis on things being ‘online only’ has been that some people still do not have Internet access or the skills to use it.
I was recently without Internet for some time (during my 'big move' ), but wanted to exchange some of my Tesco Clubcard points for days out vouchers. Forms used to be provided for doing this by post, although this no longer seems to happen. In addition to encouraging the ordering of vouchers online, Tesco now operate a system whereby they email some of their vouchers to customers to be printed at home. A straightforward system when you have the facilities to do so, but not so good if you don’t.
However, after having communicated with Tesco Clubcard, I’m happy to report that vouchers can be ordered by post or over the phone. If you are unable to supply an email address (as I couldn’t for a short time) then they will print vouchers and send them to you.
So if anyone else is looking for the more traditional way of exchanging Clubcard points, here are the details:
By post: Tesco Clubcard Boost, PO Box 654, Crawley, RH10 1RG (You need to send a request by letter, not that there is no form available).
By phone: 0808 100 0707 (free from BT Landlines) or 0330 123 0707 (charged at local rate from mobiles and private telephones), Option 2, Monday to Friday: 9am to 8pm and Saturday: 9am to 5pm.
So thank you Tesco for providing these services, responding promptly to my query and issuing vouchers to me via the good old-fashioned postal method.