It’s really annoying when you start using a product and really enjoy it, then suddenly it disappears from the supermarket shelves.
That’s exactly what’s happened to is Duerr’s Chunky Ginger Preserve, which I’ve previously blogged (see here ). I just loved its spicy tang, which helped to wake me up when spread on my morning toast. But since its disappearance I’m mourning its loss.
I had been buying it at Tesco, but as I could no longer find it in the store, or in any other local supermarket, I decided to email Duerr, who replied within hours, so a big thank you to their customer service department.
I was pleased to learn that they have not discontinued the product, although Tesco have withdrawn the brand from their shelves. Duerr urged me to write to Tesco to complain about this move, which I am in the process of doing, and would encourage other Ginger Preserve fans to do the same. Send your letters to:
Tesco Customer Service Centre
In the meantime, Duerr tell me that I may still be able to pick up the preserve at larger branches of Asda (which sadly does not seem to apply to my local branch) and they apparently make Sainsburys’ Ginger Preserve for them, although I have not managed to find this as yet either.
However, in recent weeks I have managed to buy some Asda, Chosen By You, Ginger Preserve, which whilst not quite on the par with Duerr’s, will suffice until I manage to get more of my preferred variety. The Asda version is too jelly-like in consistency and therefore not so easily spreadable.
Have any of your favourite products disappeared from the shelves in recent times?