Saying Thank You

Last week I focused on ‘How to Complain’, but this week I think it’s time to look at saying ‘thank you’ to those who do offer a good service, value-for-money products or just bring a smile to our day.

I was brought up to send thank you letters for birthday and Christmas presents, etc, and still try and thank people who go out of their way to help me or provide exceptionally good service. Even when I make a complaint, I often try to balance it with a good point, however minor.

Shops and organisations are making it easier than ever for us to comment on helpful staff members and outstanding customer service experiences.

How many of you have received a printout from Boots asking you to complete their online survey? You may initially groan, but this does give you the chance to have your say about the good and bad, as well as to name a particularly helpful member of staff. If I feel that I have had particularly good service on a visit, then I make sure I fill this in.

My local Health Authority, Medway NHS Foundation Trust, operates the ‘WOW!’ awards scheme. Patients and visitors are able to nominate outstanding healthcare professionals via a printed form or their website, so that these hard-working individuals and care teams can get the praise they deserve. Look for similar schemes in your area.

Of course, you don’t have to wait for a form, invitation to complete a survey or specialist scheme to highlight good service or helpful individuals. Perhaps we should all make the effort to write the odd thank you letter, as well as those we write to complain, just to remind those who do a good job that we really do appreciate them.

Don't forget you can nominate people/organisations for the 'cheers' section of my website www.shoppersjoy.co.uk  

Thank you for reading.

Let me know you experience of outstanding service email comments@shoppersjoy.co.uk