To all
intents and purposes, my fridge/freezer came to a sticky end a few days ago. A
series of mini (30–60 second) power cuts proved too much for the (not so) old
thing and it relented by furiously flashing its warning lights and refusing to
function in any way, shape or form. The light didn’t come on when I opened the
door, the motor was silent, (it usually ‘bickers’ according to the manual,
which is apparently ‘not a trouble’) and it wasn’t the slightest bit chilled –
neither was I!
We changed
fuses, cleaned all cleanable parts, jiggled it a bit (well, it’s what you do
isn’t it?), cursed it and read the manual cover to cover – no mean feat thanks
to the dodgy translation from Korean. The booklet did indeed contain a section
entitled: ‘Failure Running Function’, which gave the following words of wisdom,
“When indication lamp flashing, it shows the refrigerator is in trouble –
inform authorised personnel”. Great. We all know what charge is involved to
illicit a session of head-scratching and sharp intakes of breath, before
pronouncing nothing short of a total parts change will do.
 |
| So not my kitchen |
Eighteen
hours after the appliance fell silent, with not even a flicker (except for
warning light) of life, the general consensus of opinion (backed up by internet
research) was that the circuit board had ‘blown’. So off we trundled to our
nearest branch of Currys.
After a
little deliberation, we selected a new, very reasonably priced model, ordered
it and were thrilled to be told it would be delivered the next day.
The next
day dawned. We prepared the old fridge/freezer for its imminent departure. Then
my husband said, ‘Turn it on one more time just to be sure.”
So I did.
And it worked.
There
followed some moments of panic and indecision – should we cancel the new one,
or would our existing one give up again any minute. We decided to stick with
what we know, with all its quirks, bickering, flashing lights, total flaunting
of the ‘frost-free’ rule and rang the cancellation number. They took it very
well, despite already loading our new appliance on the van for delivery.
We then
journeyed back to the store, feeling rather sheepish, to ask for a refund. What
great service we received! All money paid was refunded in full immediately – no
arguing, no admin fee, no hassle! And all done with a smile!
Thank you
Currys. If only all shops were as efficient.
Follow me
on Twitter @shoppersjoy
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