As a follow
on from Monday’s post, bemoaning the short expiry date on some of the loyalty
vouchers printed at the Sainsbury’s checkout, I’d like to share with you some
comments I have received from the store.
They remarked, “I am sorry to hear you have been
unable to take advantage of some of them (vouchers) and understand this can be
frustrating to find they have expired when you are shopping. We know a lot of
customers shop weekly and therefore find these vouchers appropriate and
appreciate receiving them each time they shop. We are trialling different
types of offers and validity periods to ensure we meet our customers' needs. I
have logged your comments on our internal system and they will be shared with
our marketing team. They take all
customer feedback into consideration when issuing similar coupons in future.”
Pleased as I am to receive a prompt response, I do
feel this is still all a bit vague. I was not saying I did not shop weekly at
the supermarket, just not on the same day each week, so was missing out on
valuable offers.
I sincerely hope that they will be reviewing the
expiry dates soon, to make it better for all their customers. I look forward to
that Sainsburys.
Follow me
on Twitter @shoppersjoy
At least they replied! : )
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