Wednesday, 9 October 2013

Thank You Morrisons

On several occasions I’ve written about the highs and lows of supermarket cafés, and in a comparison of them all, looking at what they provided and at what cost, I decided that Morrisons cafés came out the best.

I would now like to go a step further and nominate one particular branch for its friendly staff and great customer service.

When we go on long journeys we often track down a supermarket café to stop at for a meal, as they tend to be more cost-effective and have more appetising food than the average motorway service station. A recent trip, which involved some nightmarish stretches of motorway heading in a northerly direction, was no exception.

Studying our route before we left, we decided to stop at the Morrisons café in Cambourne, Cambridgeshire. This we discovered from the internet was open until 8pm, which is actually later than many supermarket cafés, although we expected to be there by 6.30 at the latest.

However, things did not go according to plan, thanks to motorway mayhem and a rather tedious diversion, which together resulted in us arriving at 7.30pm. I know from experience that some restaurants stop serving hot food about half an hour before closing, or at best offer a very limited menu at that time, so gingerly approached the assistant with a tentative, “Are we still able to get hot food?”

He greeted us with a smile, informing us that yes, we could have hot food, and apart from jacket potatoes we could pretty well have anything on the menu. We then proceeded to order four different meals, which were freshly cooked, and served with a smile. The choice of food was very good and the food itself was lovely, as were the staff members, who were helpful and friendly.

You may think I’m getting a bit excited over nothing, but let me remind you, or for those of you who have never read the dreaded ‘Sainsbury’ saga inform you, that an evening trip to one of their restaurants was quite a disaster – poor choice of food, disinterested, unhelpful staff and a weird service system (Sainsburys Stanway, Colchester read more here ) Though I must admit, I have not returned to this branch since, and it may well have improved – well, hopefully!

Anyway, back to Morrisons, particularly the staff of the café at the Cambourne branch, who I would hereby like to present with the Shoppers’ Joy award for great service. Thanks guys!

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