Merging Into One

I’ve recently heard about a couple of companies that are about to be ‘swallowed up’ by larger ones, which is bound to have an effect on consumer choice.

The Competitions and Markets Authority (formerly the Competition Commission, in turn formerly The Monopolies and Mergers Commission) is supposedly meant to strengthen competition in the marketplace, thus protecting consumer choice. Why is it then that in some areas our choices are becoming increasingly more limited?

One of the big issues at the moment, I feel, is that of mobile phone providers. I used to be a customer of Orange, which merged with TMobile (referred to in our household as Torange), which then became part of EE. It has now been announced that EE are to be bought out by BT – just the company I do not want to provide my service!

One of my concerns is that my current, excellently priced SIM deal will change. Originally taken out with Orange, but honoured by EE (although that stopped providing it to new customers) my immediate concern is that this will be scrapped. But from a wider point of view, I realise that if I’m not happy with the new service, there will be very little choice of other providers available. With it appearing that O2 is about to be taken over by the owner of the ‘3’ network, that leaves only Vodafone as a mobile provider on its own.

With our choices of mobile provider basically down to three, where is the incentive for the remaining companies to offer the best deals? With competition rapidly dwindling it certainly makes their life easier, but not ours!

Also in the news is the plan for Poundland to buy out 99p Stores – another bad move I believe. Certainly in my area, the 99p Stores are much better than the Poundland equivalents, stocking better products in a more welcoming environment. Of course, that may not be the case nationwide, but it’s still nice to be given the choice of where to shop.

Time and again shops and companies are being taken over by larger concerns, reducing competition and limiting our choices. Competition is healthy for businesses. It encourages them to deliver the best possible customer service, product ranges and consumer care. Insufficient competition can create complacency, resulting in poorer deals for customers and severe lack of service and care.

I’ve always believed that if I don’t get good service from a company, I should take my custom elsewhere. But if my choices are limited, where do I turn?

Are Ofsted Off The Mark?

It seems that Ofsted is mentioned in the news on a fairly regular basis, often with regard to schools that they have deemed to be ‘failing’, when judged by their existing criteria. But is the current inspection system itself in need of a major review?

There was a time when I may have taken an Ofsted report at face value. If a school was put in special measures, I may well have believed it was well deserved. Similarly, I would have lapped up every word of a glowing report, believing that it was the type of place that my children should attend. But not any more.

Following a few personal experiences, I would like to raise the question, what is Ofsted’s real agenda? Let me explain the basis for this reaction.

Several years ago, I worked for a school that had only just received a ‘good’ Ofsted report. On the basis of this I had no qualms at joining the support staff at said school. But within days of starting work, I was flabbergasted as to how the establishment had managed to be rated so highly. Behaviour was appalling, staff members were apathetic and results only vaguely reasonable. Perhaps the lad who turned to me one lesson and said, “They sent all the naughty ones out the day Ofsted came”, was not merely speaking in jest.

Following a particularly bad behavioural incident, I felt the need to speak to a member of the management team, who basically couldn’t give two hoots! Things got worse and I decided to leave, but not without communicating to Ofsted my concerns about the school – only to be ignored.

Fast forward to more recent times. I was pleased to get my son into a great grammar school, where the staff members were helpful, results good and the atmosphere friendly. The year after my son started at the school, it topped the results table for the county and I was really pleased with his individual progress.

Then Ofsted came along.

Overnight, the school was put into special measures, the lovely head disappeared without a ‘goodbye’ and new one blustered in like a bull in a china shop. The schools individuality was stripped, as the school became part of a trust that just seems to want to ‘clone’ the school. When it comes to education, one size does not fit all!

As a parent I protested, taking the time to express my concerns to Ofsted. Their first reaction was that I’d had my chance for my say by filling in their questionnaire. Have you ever seen the Ofsted questionnaire? It’s just a series of tick boxes, with no room to expand on or explain any of the issues that you really want to address.

I persisted with communications to Ofsted, including sending a letter to Sir Michael Wilshaw. Eventually I wore them down enough to get a slightly longer reply, including a promise to meet with me on their next visit to the school. Like that happened!

I’ve never agreed with the decision to put my son’s school into special measures, or had the opportunity to discuss it properly. The ‘good’ news is it is now deemed by Ofsted to be a good school, which is somewhat surprising as to my mind it’s not a patch on what it was. Communications and admin are far worse than they ever were, but fortunately teaching is good – just as I’d always thought!

Time and again I hear of more schools receiving poor reports and being put into special measures. Most recently, Durham Free School have hit the news, threatened with closure despite a recent Department of Education report, declaring it to be “A successful free school securing good teaching.”

It’s true some schools may be struggling, but others I feel are being judged too harshly. It seems that Ofsted wants all schools to fit a mould – any deviation from their tick box system, however good results and student’s and parent’s views of the school, and Ofsted storm in.

As a result of this our choices of school for our children will become more limited, as each one becomes slowly cloned, lead by a series of Ofsted’s ‘yes men’ (and women, of course).

None of us want our children to suffer through poor educational standards – we’d like them to achieve their best – but we also want them to feel happy and safe, and experience a sense of belonging in the process.

Come on everyone! Let’s press for a total review of Ofsted, and stop good schools from receiving damning reports that actually can mean a change for the worse!

Please feel free to leave comments on this post – I will be lobbying MPs and other appropriate bodies – and your support is appreciated.

January’s Highs And Lows

It’s been a strange month. The weather has been freezing cold one moment and unseasonably mild the next. With a general election looming this year, there have been debates on how and even whether there should be party debates and slanging matches have started between party leaders.

I’ve been trying to keep warm in the ‘glorified shed’ (you can keep up with the latest on that at www.ruraljoy.blogspot.co.uk) and despairing as to whether any party leader is actually fit to run the country!

 

Anyway, here are a few of my other highs and lows for the month.

Highs

Discovering a handy website for knitting patterns and wool, as I had been very frustrated at the lack of decent patterns available. My local craft and wool shop only seems to stock patterns that appear to belong in the 1970s and knitting magazines tend to print lots of patterns for small items, with only the odd cardigan or jumper that may or may not be appealing. I was very pleased therefore to discover www.deramores.com where you can sign up for a newsletter giving you access to free patterns as well as purchase reasonably priced patterns and wool. My order was processed and despatched literally within hours and I was very pleased with my purchases.

Grabbing some late sale bargains, including a pair of trousers from Wallis reduced from £30 to £10, a cardigan from Dorothy Perkins down from £25 to £10 and a perfume set from Boots for just £8 as opposed to its original £28! That amounted to £83 worth of shopping for just £28 – well £20 actually, as I used my Boots Advantage points for the perfume!

Receiving my first £5 Morrisons’ Match and More voucher, despite only purchasing quite minor amounts of shopping in the store and targeting offers most of the time, these points still added up very quickly!

Enjoying Father Brown on TV, although why it’s shoved into an afternoon slot on BBC1 I don’t know – it would make great evening viewing. In fact, that’s exactly when I do watch it, as I record it on my Humax box. It has a great cast and if you’ve never seen it I strongly recommend you start watching!

Lows

Finding out that Sainsburys’ online grocery shopping slaps on an extra charge for orders under £40, although I can report that Tesco only put an extra fee on the bill for orders under £25. My elderly mother-in-law particularly wanted to order some groceries from Sainsburys’ and enlisted our help. As she is only catering for herself, we checked that the minimum order for delivery was indeed £25. It was not until we got to the checkout stage, that we discovered the extra charge. Fair enough, there has to be a minimum amount to make delivery viable, but I don’t believe any supermarket should be charging extra for orders above the £25 mark.

The return of Broadchurch to our TV screens has been somewhat of a disappointment to me. I’d read various articles saying that the story was going to be really different and exciting, yet half of the programme each week seems to be going over old ground and dwelling on the court case relating to the last series. I would have much preferred more emphasis on a new story than dredging up the past – I can only hope it will improve as the weeks go by.

Reading ‘Natural Causes’ by James Oswald, which I’m not criticising for its writing or characterisation, but purely saying the plot was not for me. I like a good detective story, but this was too gory for me, with a higher body count than even a series of Midsomer Murders! It has some great reviews, but personally I prefer a little more mystery and a little less graphic content.

What A Sauce!

I’ve often stopped to grab a bite to eat whilst out on a shopping trip, pausing at a supermarket café or High Street restaurant.

Of course, choice and standard of food can vary greatly between cafés, but what can also vary vastly is the way in which the condiments are made available.

It’s often nice to add a bit of vinegar, ketchup or mayonnaise to a meal, preferably from a decent bottle, but this is not always the case. Sauces can be served in anything from tiny, hard-to-open sachets, which can be free or cost anything up to 12p, to large bottles that are left permanently on the tables, with a number of other options in between.

Plastic sachets are the most annoying ways to have your ketchup served. You can spend ages trying to open them up, spraying unsuspecting fellow-eaters in the process, only to end up with the most minute splodge of sauce on your plate. It can take several of these to produce enough of your chosen sauce to complement your meal – not really an option if you’re paying for the privilege, not to mention all that plastic waste!

It may be that some cafés fear that bottles of sauces will ‘disappear’ or are less cost effective, but considering what you pay for some meals, a bottle of sauce is a small ask. Some eating-places bring the bottles to the table with your meal and remove them when you’ve finished – there’s certainly nothing wrong with that.

Sainsbury’s restaurants have tried various systems over the years. Originally I remember being able to help myself to sauce from a bottle, then to sachets that were readily available at no extra cost. Then they started to supply a pot of sachets at the till point, which in my local branch at least, has now been reduced to an odd sachet or two being produced reluctantly when you pay.

One of the best systems, for customers and café owners alike, is that adopted by McDonalds – sauce on tap. This way you help yourself to your chosen condiment, in suitable amounts, in a type of card-based pot, which is much more user and environmentally friendly than plastic sachets.

However the sauces are served, I don’t believe that customers should pay extra for the privilege, but what do you think?

Annoying Packaging

You know the feeling. You get out that new pack of oh-so-tempting biscuits, finally locate the end of the ‘pull strip’, grab it and pull – and it promptly disintegrates in your hands, along with half the contents of the packet.

Or you buy your child a new toy for a present, which they simply can’t wait to get their hands on, but you realise you need a degree, not to mention a whole tool kit, in order to remove all the wires, tags and mini-screws that are there for product presentation, as opposed to any benefit to the consumer.

OK, so this may all seem like a bit of an exaggeration, but let’s face it, a huge amount of product packaging is both frustrating to open and wasteful.

During the recent festive season I was appalled at the over-the-top packaging containing my grandson’s toys. Not only was every one of them extremely tedious to open, but the packaging comprised of a number of plastic and metal fixings that could prove rather dangerous to small children! He’s 18 months old for goodness sake, he wants toys that he can get out and enjoy with minimal fuss and certainly without a choking hazard!

And as for the boxes of chocolates and biscuits! Whilst most were quite straightforward to open, I was incensed that some manufacturers printed the ‘selection menu’ on the bottom of the pack. We were then torn between reading the selection first and trying to remember what our chosen biscuit/chocolate looked like (makes a fun memory game) or holding the box aloft and performing a minor contortion to view the pictures without spilling the whole contents of the box. What’s wrong with printing the selection on the inside of the lid or on a piece of paper inside?

When designing product packaging, companies could bear in mind the phrase ‘user-friendly’ and stop and think about the ease of opening, the ability to reseal if appropriate, recyclability of materials and practical use.

It’s great that so many manufacturers have cut down on plastics used and, in some cases, reduced the size of packaging, but could they now please think more about ease of use as opposed to products looking pretty?

Next festive season I’d like to enjoy a biscuit without performing a weird limbo dance and present my grandson with his toys without leaving a trail of plastic ties in my wake!

Where Have All The Shoe Shops Gone?

There’s no doubt about it, shopping for shoes is not the straightforward experience that it once was. Locating a shoe shop can be an ordeal in itself.

Way back in that hinterland know as the 1970s, my then local High Street was positively teeming with shoe shops, as was the shopping centre that opened there during that decade. We were spoilt for choice – Manfield, Saxone, Dolcis, Curtess, TrueForm, John Farmer – the list went on!

Are shoe shops becoming as extinct as the dinosaurs/

However, a visit back to that same High Street today is quite a different story. All that exists is a branch of Shoe Zone and a small Chockers store. Even venturing to an out-of-town retail park only yields a rather sad looking Brantano, which I view as a kind of shoe jumble sale – lots of random styles in random sizes, but not normally the one you’re actually seeking.

Of course, I realise that many High Street stores now include a shoe department – New Look, BHS, Matalan and Select to name a few – but many of these only offer women’s shoes. Where are you supposed to go to buy footwear for children and men?

This week I faced the unenviable task of buying new school shoes for my son. Needless to say, the choice was very limited. He may not be particularly fashion conscious when choosing footwear, but it would be nice to have more options available to him. My husband is also frustrated about the lack of choice – it’s not always an option to buy from premium shoe retailers and certainly shouldn’t be viewed as a necessity.

There are, of course, a number of online shoe retailers, but footwear is the last item that I would consider buying on the Internet. Finding the right fit can be a nightmare! How many pairs would I end up ordering and returning before I found the ideal fit? I want to go into a shop (or several if I’m honest), view a large selection of shoes and try on as many pairs as I like before making my choice.

I dream of walking down a High Street that hosts a range of reasonably-priced, well-stocked shoe shops and trying on endless pairs until I find my ideal style of fit. But tell me, where have all the shoe shops gone?

January’s A Good Month To ...

Avoid making a New Year’s Resolution. Yes, seriously. Many people find that the pressure of undertaking a big life change at New Year makes it more difficult to accomplish their goals. Deciding to lose weight, quit smoking, get fitter etc is sometimes easier to accomplish at a time of your own choosing, or when the weather is warmer to make you feel more optimistic. The only resolution I’ve ever made and stuck to, is not to make a New Year’s resolution!

Raid the ‘End of Sale’ rails. I’ve never been one to queue on the first day of a sale, or even turn up within the first few days of one starting. I’m much more the type of shopper that scours the shops for ‘End of Sale’ bargains. Past finds have included Marks and Spencer jeans for £5, M&S boots for £3 and toiletry gift sets from Boots at 90% reduction. OK, so there’s not so much choice towards the end of a sale, but the savings can be huge!

Fill up those charity bags. Now’s the time to clear out all of those cupboards and drawers to make room for all of the goodies that you received for Christmas. And if you received some unwanted gifts, why not donate those to a local charity shop too? Beware, however, of some of the so-called charity bags that are posted through your door. Whilst some are genuine, others most definitely are not. If in doubt, try to take your donations directly to a charity shop, to ensure that your gifts are helping the people that you intend to help, as opposed to lining the pockets of unscrupulous individuals.

Curl up with a good book. Whilst I accept that e-readers have their place, I feel you can’t beat holding an actual book in your hand, with it’s intriguing cover beckoning you to discover its treasures within. I love to turn the pages – sometimes with some speed when I reach a particularly exciting bit – enjoying the feel of the paper and weight of the tome. Snuggling up by the fire on a winter’s day, book in hand, is sheer bliss!