Shopping Heaven Is...

Finding an item of clothing on a sale rail that is actually your size!

Stopping for an indulgent treat!

Finding an item of clothing on a sale rail that you’d coveted for ages at an outrageous price, now being sold for a bargain – and it’s actually in your size!

Money-off vouchers – and lots of them!

Being served at the till and discovering that an item that you are purchasing has actually been charged at a much lower price than you’d expected.

Finding just what you were looking for!

Fast, friendly service and hardly any queues.

Bargains, bargains, bargains!

What's your idea of shopping heaven?

The Madness Of May

Let’s face it, May did turn out to be a bit of a mad month – the election was a complete madness in itself! The final result was a bit of a shock to many, not at all keeping with the forecasts; you can read my response at the-election-my-response

Having felt thoroughly disillusioned and fed up with certain issues, I’ve started a new blog as a platform to inform and campaign on certain issues, see www.purelypeoplepower.blogspot.co.uk to read more. Introducing this new blog means that my existing #OfstedNoConfidence campaign twitter.com/hashtag/ofstednoconfidence will move to this new site, and I have also started a petition calling for a review of Ofsted, which you can sign by visiting https://you.38degrees.org.uk/petitions/call-for-independent-review-of-ofsted  Shoppers’ Joy can will now revert back to its original use, which is to showcase product and service reviews, consumer issues and general shopping-related chat.

And so in other news...

This month I reviewed both Travelodge and Pontin’s, having experienced recent short stays in each, both of which seem to have undergone some improvement. Travelodge certainly seem to be upgrading their hotels, and whilst Pontin’s accommodation could do with a bit of an update, other facilities on offer are good. I’ll be interested to see how both progress.

In one post this month, I mentioned that my weekly shopping habits have recently changed, with more visits to Morrisons being the norm. I’m now using Sainsburys’ much less, partly because I now live further from a branch than I did before, but also the miserly lot have reduced the number of Nectar points that they’re awarding! Hadn’t you noticed? They’re now only giving one point per pound spent, instead of two, but the value of points remain the same – so basically you’ll have to spend £2 to get just 1p back! And there are no longer points awarded for re-using your own bags. Not a good move Sainsburys!

Finally, I was thrilled to hear that culottes are making a comeback. I think they’re great, offering the look of a skirt but with the comfort and practicality of trousers. I owned quite a few pairs back in the 80s, and I know they say you shouldn’t wear a fashion trend if you sported it the first time round, but I just couldn’t resist picking up a pair sitting on the sale rail in New Look. At £7 they were an absolute bargain, I just couldn’t resist!

How did May shape up for you?

A Move To Morrisons

Since moving to a new, more rural location last year, my shopping habits have changed somewhat.

At my old home, I did my main grocery shopping at the local Tesco Extra, with smaller top-up shops at Sainsburys’ and the Co-op, but all that has changed since the move.

My current nearest Tesco is rather smaller than the Extra at which I once shopped, with far fewer product lines on the shelves, making it impossible to replicate all my most common buys. Although the store can meet a lot of my needs, it falls short on others.

Similarly, I have neither a Sainsburys’ or Co-op within easy reach, so have needed to look elsewhere. Attempts at buying groceries in Aldi failed dismally, I couldn’t get on with their products at all, and although I like Lidl better, the journey to the nearest branch is too far to justify any savings. And when it comes to grocery shopping, I’m not a fan of doing it online, as I like to scrutinise the meat, carefully select the fruit and veg and take the time to mull over relevant offers.

Therefore, my weekly shop now tends to be divided between the smaller Tesco, and Morrisons’, as there is a large branch of this store near to said Tesco.

On my first few visits to Morrisons I tentatively tried a selection of own brand products, as well as selecting some well-known labels that were on offer. I decided that many of the products were of good quality and therefore represented good value, an opinion further enhanced by the introduction of the Match and More card. This loyalty card price-matches your purchases not only with other leading supermarkets, but also with Aldi and Lidl, converting any extra money that you have paid on your comparable Morrisons’ shop to points, which then accumulate until you have sufficient to be awarded a £5 voucher. Despite targeting many own brand and offer items in my shop, I always seem to earn points, and have received several £5 vouchers, further reducing my shopping bill.

In addition to this, Morrisons have been sending me a variety of additional money-off vouchers through the post – they’re really making an effort to gain custom!

I’ve now also become a fan of certain of their own brand products. Here are a few of my favourites:

Morrisons Laundry Gel (Bio) 540ml (up to 18 washes) for just £1.75 – just as good as the Ariel version in my opinion and much cheaper!

Morrisons Pure Fabric Conditioner £1.50 (up to 42 washes) is a great bargain buy that leaves my laundry really fresh.

Morrisons Bolognese Sauce 725g for 99p, we actually preferred this to many other makes that we have tried.

Morrisons Chilled 100% Fruit Juices, 1-litre bottles, 3 for £3 (£1.29 each), not only are these really tasty, but there is such a great range of flavours. In addition to the normal apple, orange and pineapple, I love the apple and mango, Clementine, apple and pear and red grape and berries.

I’m also a big fan of their deli items, such as vegetable samosas and olive selections, and am pleased to see that their meat tends to be sourced from British farmers.

It would definitely seem that I’ll be doing much more of my weekly shopping in Morrisons in the future.

Pontin’s – My Bargain Break

A few weeks back, I found myself packing my bag and heading off to Pontin’s at Camber Sands. Not something I thought I would find myself doing, as I’d heard some none too favourable reviews in the past, but my daughter had booked a cheap break, and I’d agreed to accompany her and my toddler grandson on the trip.

My expectations had not been particularly high, partly due to what I’d heard, but also because I knew that my daughter had only paid in the region of £60 for a Monday to Friday stay. The paperwork had stated that our accommodation would be available from 4pm, but as we were relying on a lift there, ended up arriving before midday.

My plan on arrival was to ask if there was somewhere comfortable that we could wait with our luggage, but when I approached reception I was met with a cheery, “Hold on, I’ll see if your accommodation is ready,” – and it was! So by noon we were in our holiday apartment settling in, which gave us, in effect, a bonus afternoon.

Our ground floor ‘apartment’ (requested to make it easier with a pushchair) was basic, but adequate for a short stay. There was one bedroom with a double bed and a sofa bed in the main area, a small kitchen area with new-looking fridge and tired-looking cooker, which actually worked very well. The bathroom consisted of toilet, washbasin and shower that were OK, but we discovered the shower cubicle was broken. However, when we reported this to reception a maintenance man was despatched and a repair made within about half hour, so that was good service

Our main gripe was the bedding. Having paid for the privilege of having bedding provided, it was thin and ‘shiny’ and tended to slip off the beds every night, leaving us a bit chilly. I’m unsure as to whether this was the regular bedding however, as towards the end of our stay, we saw ‘proper sheets’ being placed in the neighbouring empty apartments.

Site facilities are good. There are a number of outdoor play areas for children of varying ages, a pirate crazy golf and a swimming pool, featuring a main pool with slide and a lovely warm toddler pool with assorted floats. Of course, there was also the inevitable arcade and a children’s club, large clubroom, pub and restaurant. Being off-season, evening entertainment took place in the pub as opposed to the larger club, as there didn’t appear to be that many of us staying there. Despite that, every evening there was a quiz (which I actually won one night and was presented with a bottle of wine) a children’s dance session and other entertainment.

My grandson loved the dressed-up characters that appeared at 10 each morning and again at the evening session and made use of the soft play area and toys in the children’s club.

As were we fortunate to have such lovely weather during our stay, we were also able to visit the beach, which just involved crossing the road outside and walking down a short lane.

We went for the self-catering option and, although there was a Nisa at the site entrance, found the shop opposite and the post office/village store further down the road cheaper options for shopping. Although, in its favour, the Nisa did have a £1 section selling useful things such as children’s arm bands.

There is actually a half-board option available, whereby breakfast and evening meal are provided at the Sands restaurant, but even if you do not select this deal, you can buy a three-course evening meal for £8.95, which is worth remembering.

Overall I enjoyed our Pontin’s stay, some of the accommodation is a little tired, but a little sprucing up could make all the difference. The facilities were good, but with over 700 apartments on site, could get a bit packed during high season. We were fortunate that as much of the accommodation was empty during our stay, we had easy access to everything that we wanted to do.

Although we didn’t meet huge numbers of fellow guests, we did see quite a few rabbits (lovely) and a huge number of seagulls, with regards to which I must issue a warning. On our first morning there, we heard a rap on the door. When I opened it there was no one to be seen, however when I glanced down towards the ground I was greeted by the sight of a cheeky gull. It was funny the first time, but wore thin as the week progressed, with this happening several times a day. At no point did we feed the gulls, indeed the site requests that you don’t, but did return one afternoon to find our ‘neighbour’ feeding them – not good!

I’m not sure that I would have wanted to spend a long holiday at Pontin’s Camber Sands, but would certainly consider another short break in the future.

Fancy a trip to Pontin’s at Camber Sands?

Visit pontins.com/holiday-parks/camber-sands  

Return Of The Random Thoughts

It’s been some time since I last shared some of my random thoughts with you, so here goes...

I’ve been enjoying the indulgence of the variety of little desserts that come under the heading ‘Pot Of Joy’ (current favourite Terry’s Chocolate Orange), but feel that there may have been a mistake with the labelling. I think it should read ‘Pot For Joy’, then they could all be mine!

Whilst out shopping recently, I bought an item that for some reason proceeded to set off the alarms in nearly every store that I subsequently entered. Annoying? Yes. But what was actually quite worrying was that in none of the shops that I visited did anyone check what was causing the problem. I could have been walking out with half their stock for all they knew!

So much for Tesco’s new, permanently low prices. Some of the targeted items that I’d started buying in the store have risen by as much as 40p during recent weeks. Granted, some products are still cheaper than elsewhere, but is this the start of a slippery slope, reverting back to higher prices quite quickly?

Talking of Tesco, I’m thoroughly frustrated with their freezer arrangement in my local store. The items seem to be displayed using some sort of spring-loaded system, meaning that if you select an item that you subsequently want to put back, you can’t fit it in. Even selecting an item in the first place makes you feel like you’re under attack – it’s a worrying experience.

Believe it or not, I’ve only recently discovered wine boxes! I often enjoy a glass of wine with the evening meal, sometimes adding a splash to a dish that I’m cooking, and I like to have a bit in reserve should visitors descend. I previously made sure that I had a bottle or two in stock, but after being given a box of wine as a present I’ve been converted. With boxes containing the equivalent of between three and six bottles of wine and lasting some six weeks after opening (keeping fresh, not magically refilling) they can be a handy, cost-effective buy. I’ve not been tempted to drink more because of the discovery; it’s just nice to know there’s enough to offer round if unexpected guests arrive!

Death Of A High Street

Many High Streets have seen a large number of shop closures over the last couple of years, with some towns suffering more severely than others.

In some cases, closures have been the result of the demise of whole shopping chains, whilst others have been due to localised closures, where retailers have had to reduce store numbers to avoid total collapse.

I’ve visited some High Streets and shopping centres that appear to be holding up quite well, but others are ghosts of their former selves. One in particular that falls into the latter category is Chatham in Kent.

I was born and bred in Medway, having lived in various locations around the towns, often using Chatham as a place to shop. Although I have now moved out of the Medway area, I have made a couple of recent trips back to Chatham High Street when visiting relatives and can’t believe the change in the place.

As a child I loved to go and spend my birthday and pocket money in the town. There were some great toy shops (Youngsters and Gees) in the town and lots of big High Street stores such as Marks and Spencer, Woolworths, British Home Stores (as it then was), Co-op and Featherstones.

In the 1970s the Pentagon shopping centre opened (I remember going there to see the Wombles turn up for the official opening) and some of the stores from the High Street, such as WHSmith and Boots moved inside, as well as new shops arriving such as C&A and Etam.

Today both the High Street and Pentagon shopping centre are shadows of their former selves. Marks and Spencer and the now rebranded BHS moved out years ago and of course, Woolworths disappeared from all of our High Streets, but what is more concerning is the number of other retailers that have pulled out of the town, seemingly making it their first choice of towns from which to withdraw.

In light of the news that Tesco needed to close a large number of stores, Chatham was put on the hit list. Now WHSmith have also announced they’re shutting up shop and rumours are flying about who else is set to go.

Over the years national chains such as Next, Peacocks, Mothercare, HMV and The Early Learning Centre have, one by one, left the town, although all still exist in nearby Maidstone.

The only new shops that seem to be opening in the town are pound stores. Poundland, 99p Stores, Poundworld, The Mighty Pound, Around-a-pound – talk about in for a pound! Now whilst these shops may have their place, there are a hell of a lot of things you can’t buy in them and not all of us want to shop in them. It seems the more that the council allow these shops (along with betting shops, pawnbrokers and dubious ‘market-stall’ type shops) move into the town, the more the long-standing stores decide to leave. I always thought councils looked carefully at the balance of shops in a town, limiting numbers of any one type of shop, to maintain diversity.

shops are packing
up and going!

There was a time when people would have travelled to the town from all around Kent because of the great selection of shops on offer. Now the choices are miserable, the town looks dowdy and people not only don’t visit there to shop anymore, but even locals choose to travel elsewhere.

The decline of the town’s High Street is very sad and is largely due, I feel, to bad town management. It will take something miraculous to revive this dismal High Street.

How are High Streets near you holding up?

Politeness Costs Nothing

Time and again I blog about customer service issues, with my biggest gripe being rudeness and complete lack of manners.

Long waiting times in queues, lack of stock, poorly informed assistants and staff shortages can all be very annoying, but the situation can be lightened a little by apologies, explanations and generally polite service. Why is it then, that time and again, some assistants forget this basic rule?

Several days ago, my husband called in at a branch of Boots (Strood in Kent to be precise) to pick up some pain relief tablets for me, as I was suffering a flare up of my joints. He arrived just in time for opening, which was unfortunately delayed due to the pharmacist being held up.

Bad service makes me mad!

That in itself is fair enough. We all get caught in traffic at times or suffer some other setback and, by law, shops offering pharmacy services aren’t allowed to open without a pharmacist on site. What was unforgivable, however, is the way the situation was handled by the person who was seemingly in charge – an unhelpful individual named Richard.

A line of customers patiently formed outside the store, but at no time did Richard, or anyone else for that matter, pop their head out to offer an explanation or even post a notice on the door.

When Richard did open up shop following the arrival of the tardy pharmacist, instead of issuing a polite “excuse me” to customers so that he could push back the doors, he ‘shooed’ them away with an irritated gesture.

Things didn’t get any better. When he served my husband with the requested medication, he grudgingly muttered ‘please’ and ‘thank you’ through gritted teeth, exuding an air of “I don’t really want to serve you and I don’t like you”!

Needless to say my husband was seething when he returned home, having received such appalling treatment. We immediately looked up the contact details for Boots head office and emailed a complaint.

This is where I can report some happier news. The area manager of Boots stores phoned my husband with an apology and assured him that she would be visiting the branch to address the situation. And let’s face it, when we make this kind of complaint, that’s exactly what we want – an apology, an explanation and reassurance that our bad experience will not be repeated. A positive response to our complaint can make the difference between us returning to a store or shopping elsewhere.

It’s true that we don’t know whether Richard was having a bad day. There may be horrors in his life, problems galore – but these should never be taken out on unsuspecting customers, who just want to be served politely and go on their way.

As customers I believe that we always have the duty to report bad service, so that it can be improved for ourselves and others in the future. In turn shops have a duty to respond appropriately.

January’s Highs And Lows

It’s been a strange month. The weather has been freezing cold one moment and unseasonably mild the next. With a general election looming this year, there have been debates on how and even whether there should be party debates and slanging matches have started between party leaders.

I’ve been trying to keep warm in the ‘glorified shed’ (you can keep up with the latest on that at www.ruraljoy.blogspot.co.uk) and despairing as to whether any party leader is actually fit to run the country!

 

Anyway, here are a few of my other highs and lows for the month.

Highs

Discovering a handy website for knitting patterns and wool, as I had been very frustrated at the lack of decent patterns available. My local craft and wool shop only seems to stock patterns that appear to belong in the 1970s and knitting magazines tend to print lots of patterns for small items, with only the odd cardigan or jumper that may or may not be appealing. I was very pleased therefore to discover www.deramores.com where you can sign up for a newsletter giving you access to free patterns as well as purchase reasonably priced patterns and wool. My order was processed and despatched literally within hours and I was very pleased with my purchases.

Grabbing some late sale bargains, including a pair of trousers from Wallis reduced from £30 to £10, a cardigan from Dorothy Perkins down from £25 to £10 and a perfume set from Boots for just £8 as opposed to its original £28! That amounted to £83 worth of shopping for just £28 – well £20 actually, as I used my Boots Advantage points for the perfume!

Receiving my first £5 Morrisons’ Match and More voucher, despite only purchasing quite minor amounts of shopping in the store and targeting offers most of the time, these points still added up very quickly!

Enjoying Father Brown on TV, although why it’s shoved into an afternoon slot on BBC1 I don’t know – it would make great evening viewing. In fact, that’s exactly when I do watch it, as I record it on my Humax box. It has a great cast and if you’ve never seen it I strongly recommend you start watching!

Lows

Finding out that Sainsburys’ online grocery shopping slaps on an extra charge for orders under £40, although I can report that Tesco only put an extra fee on the bill for orders under £25. My elderly mother-in-law particularly wanted to order some groceries from Sainsburys’ and enlisted our help. As she is only catering for herself, we checked that the minimum order for delivery was indeed £25. It was not until we got to the checkout stage, that we discovered the extra charge. Fair enough, there has to be a minimum amount to make delivery viable, but I don’t believe any supermarket should be charging extra for orders above the £25 mark.

The return of Broadchurch to our TV screens has been somewhat of a disappointment to me. I’d read various articles saying that the story was going to be really different and exciting, yet half of the programme each week seems to be going over old ground and dwelling on the court case relating to the last series. I would have much preferred more emphasis on a new story than dredging up the past – I can only hope it will improve as the weeks go by.

Reading ‘Natural Causes’ by James Oswald, which I’m not criticising for its writing or characterisation, but purely saying the plot was not for me. I like a good detective story, but this was too gory for me, with a higher body count than even a series of Midsomer Murders! It has some great reviews, but personally I prefer a little more mystery and a little less graphic content.

What A Sauce!

I’ve often stopped to grab a bite to eat whilst out on a shopping trip, pausing at a supermarket café or High Street restaurant.

Of course, choice and standard of food can vary greatly between cafés, but what can also vary vastly is the way in which the condiments are made available.

It’s often nice to add a bit of vinegar, ketchup or mayonnaise to a meal, preferably from a decent bottle, but this is not always the case. Sauces can be served in anything from tiny, hard-to-open sachets, which can be free or cost anything up to 12p, to large bottles that are left permanently on the tables, with a number of other options in between.

Plastic sachets are the most annoying ways to have your ketchup served. You can spend ages trying to open them up, spraying unsuspecting fellow-eaters in the process, only to end up with the most minute splodge of sauce on your plate. It can take several of these to produce enough of your chosen sauce to complement your meal – not really an option if you’re paying for the privilege, not to mention all that plastic waste!

It may be that some cafés fear that bottles of sauces will ‘disappear’ or are less cost effective, but considering what you pay for some meals, a bottle of sauce is a small ask. Some eating-places bring the bottles to the table with your meal and remove them when you’ve finished – there’s certainly nothing wrong with that.

Sainsbury’s restaurants have tried various systems over the years. Originally I remember being able to help myself to sauce from a bottle, then to sachets that were readily available at no extra cost. Then they started to supply a pot of sachets at the till point, which in my local branch at least, has now been reduced to an odd sachet or two being produced reluctantly when you pay.

One of the best systems, for customers and café owners alike, is that adopted by McDonalds – sauce on tap. This way you help yourself to your chosen condiment, in suitable amounts, in a type of card-based pot, which is much more user and environmentally friendly than plastic sachets.

However the sauces are served, I don’t believe that customers should pay extra for the privilege, but what do you think?

Where Have All The Shoe Shops Gone?

There’s no doubt about it, shopping for shoes is not the straightforward experience that it once was. Locating a shoe shop can be an ordeal in itself.

Way back in that hinterland know as the 1970s, my then local High Street was positively teeming with shoe shops, as was the shopping centre that opened there during that decade. We were spoilt for choice – Manfield, Saxone, Dolcis, Curtess, TrueForm, John Farmer – the list went on!

Are shoe shops becoming as extinct as the dinosaurs/

However, a visit back to that same High Street today is quite a different story. All that exists is a branch of Shoe Zone and a small Chockers store. Even venturing to an out-of-town retail park only yields a rather sad looking Brantano, which I view as a kind of shoe jumble sale – lots of random styles in random sizes, but not normally the one you’re actually seeking.

Of course, I realise that many High Street stores now include a shoe department – New Look, BHS, Matalan and Select to name a few – but many of these only offer women’s shoes. Where are you supposed to go to buy footwear for children and men?

This week I faced the unenviable task of buying new school shoes for my son. Needless to say, the choice was very limited. He may not be particularly fashion conscious when choosing footwear, but it would be nice to have more options available to him. My husband is also frustrated about the lack of choice – it’s not always an option to buy from premium shoe retailers and certainly shouldn’t be viewed as a necessity.

There are, of course, a number of online shoe retailers, but footwear is the last item that I would consider buying on the Internet. Finding the right fit can be a nightmare! How many pairs would I end up ordering and returning before I found the ideal fit? I want to go into a shop (or several if I’m honest), view a large selection of shoes and try on as many pairs as I like before making my choice.

I dream of walking down a High Street that hosts a range of reasonably-priced, well-stocked shoe shops and trying on endless pairs until I find my ideal style of fit. But tell me, where have all the shoe shops gone?

Open All Hours

It’s been reported that a record number of convenience stores will be opening their doors on Christmas Day this year. OK, so technically the word ‘convenience’ implies that they’re there for you, but surely there has to be a time when even these shops close for a well-earned break.

The thought of all shops being closed on December 25^th appears to horrify some customers. “What if we suddenly discover we’ve forgotten the brandy butter or batteries?” they despair. So what? You carry on without them just like we did in the days when shops not only closed for the one big day, but several others too. If Christmas Day and Boxing Day fell at the weekend, Monday and Tuesday were declared Bank Holidays, with shops shutting for the full four days! And this in the days before a lot of homes featured a freezer!

Celebrate don't shop!

Another argument for allowing shops to open on this date is that not all religions celebrate Christmas, so should be allowed to do as they please on this day. Fair enough up to a point. However, I see no harm in declaring December 25^th a National Kinship Day, where people have the day off (with the exception of those providing vital services, of course) to celebrate family and friendship. Sometimes we all need a bit of time out of our busy schedules to appreciate those around us, unwind and be grateful for our lives. Whatever your beliefs this is a concept that we can share.

So personally, whatever I find that I’ve neglected to buy on Christmas morning, I will definitely not be venturing out to the shops to track down. Nor will I be scuttling out come Boxing Day to attack the sales. This time of year, I’m quite happy for shopping to take a back seat.

Sadly with our 24/7 culture many people want everything permanently on tap. But here’s a thought, you can survive when the shops are shut!

A Year In Supermarkets

With only weeks left of the present year, I thought it was time that I started looking back at some of my shopping experiences for the year, and in particular, what has been happening with the supermarkets.

Tesco were in the news this year for dodgy accounting, which has resulted in a criminal investigation. Now whilst this is serious stuff, and we should theoretically be concerned, as a shopper, I’m more interested in what is actually happening at ‘ground level’ so to speak. All the while I can go into a Tesco store, find what I want at a reasonable price, get good service from the staff and earn valuable Clubcard points I will continue to shop with the chain. They certainly operate the best loyalty scheme around, with points amounting to four times their value when exchanged for days out and Clubcard send out a regular supply of relevant money-off and extra points vouchers too.

Sainsbury’s, on the other hand, announced that they are set to cut the number of Nectar points that you earn on your weekly shop. (Loyalty cards) With their loyalty scheme already offering a poorer deal than the likes of Tesco I don’t think this is a very clever move. They are, however, pledging to cut more prices, so we’ll have to see how all this works out in practice.

Morrisons launched their new ‘Match & More’ card this year, (I want more) an interesting twist on a loyalty card, whereby you earn points on items that you would have been able to buy cheaper elsewhere – a price comparison that includes the likes of Aldi and Lidl as well as the other major supermarkets. What pleased me about this card was that Morrisons offered three options when it came to registering the card – online, by post or in store – a refreshing change from companies that expect you to do everything online!

Asda has never been one of my favourite supermarkets, but they’ve certainly put themselves in the doghouse recently. My daughter placed an online grocery order with them, but the goods never actually materialised (Oh dear Asda) and despite phone calls, completion of an online form, a blog post and a Twitter conversation (which reaps results in most cases) the company failed to properly apologise for the inconvenience, or offer any explanation as to what went wrong. Needless to say it’s not an experience she has rushed to repeat. In fact, my prize for “The Worst Customer Service of 2014” is hereby awarded to Asda. Perhaps they’d care to take note!

Whilst I continue to give Aldi a wide berth, having rated previous shopping experiences with them at 2/10, I have become a bit of a fan of Lidl. For me, Lidl have been one of the great emerging retailers of 2014. Most recently I’ve found them a great place to stock up with Christmas spirits – port, cream liqueur and cherry brandy all costing around the £5 mark, and tasting delicious – and I love their Stilton too! I’m sure that I’ll have much more to say about them in 2015.

So wherever you shop, I hope you’ve had good experiences this year – if not, let me know, I’m always keen to hear your shopping stories too!

Say No To Plastic Carrier Bags

There’s no doubt about it, we’ve become a nation of plastic carrier bag dependent shoppers. Why are so many people so reluctant to make use of more permanent, reusable shopping bags?

When I was a child, everyone seemed to go shopping armed with a collection of bags in which to stow their groceries. For those who preferred not to use this option, supermarkets tended to keep a healthy supply of cardboard boxes close to the checkouts, which were certainly handy to transport heavier, bulkier items.

Over the years, however, it has become more the norm for shoppers to expect plastic carrier bags to not only be supplied, but to be provided free of charge.

In my teens I had a Saturday job at Fine Fare (there’s a blast from the past) who at that time made bags available (some early bags were paper) but at a cost. But as time went on, supermarkets introduced a limitless supply of plastic carrier bags – and all for free!

Some supermarkets do offer incentives to reuse bags, in the form of points for loyalty card holders, but this it would seem is not sufficient encouragement to induce shoppers to break the habit.

Now there are calls to charge for all plastic carrier bags in shops, a move with which I wholeheartedly agree. What’s wrong with reusing bags, which can be bought very cheaply in the first place, thus reducing the impact that all of this surplus plastic is making on the environment.

The proposed charge is 5p per single use plastic carrier bag, thus mirroring a system already employed in Scotland, Wales and Northern Ireland. Hopefully, this will discourage their use at least to some degree, reducing the estimated 60,000 tonnes of plastic carrier bags used per year. For those who still opt to use the bags despite this move, the hope is that the money raised can at least be diverted to ‘good causes’. Ideally, I would hope, more environmentally friendly incentives.

Cloth bags are a stronger option, which are not too bulky or heavy, and prove no hardship to take with you on a shopping trip. Yes, you do have to remember to take them in the first place, but it’s just a question of learning a new habit!

Where do you stand on the plastic carrier bag debate?

Oh Dear Asda!

Personally, I do not opt to purchase my food shopping online – I’m much too fussy a shopper to elect someone else to make specific choices for me! However, there are many customers that find this a convenient way to shop.

My daughter often buys her food shopping online, as she has a young son and relies on public transport, so having at least the heavier items delivered can be a big help. Buying groceries from Tesco using this method had proved reasonably reliable. Although the occasional item was missing from the delivery, the shopping did at least turn up and mistakes rectified where appropriate.

However, she recently decided to try home shopping with Asda, which in her case turned out to be a big mistake!

Online shopping may not be the key

Despite receiving two confirmation emails relating to her order, stating the delivery time slot, the shopping never arrived. After waiting a suitable amount of time (sufficient to allow for unavoidable delays), she contacted Asda. The first customer service adviser that she talked to was somewhat brusque, intimating that the order may not have been properly confirmed, despite the receipt of two emails.

She was then passed on to an adviser in store, who at the outset appeared more helpful, but did not go on to fulfil this promise. Despite their assurance that they would track down the relevant order and inform my daughter as to what was happening, they never did get back in touch. And the shopping never did arrive!

My daughter contacted Asda again the following day, when she was told that they would not take the money for the shopping! Did they think they were doing her a favour saying this? They can hardly charge for something that they’ve literally not delivered!

When my daughter expressed her displeasure at the whole debacle, the adviser decided to offer her free delivery on her next order – as if she was going to trust Asda again in a hurry.

I relate this tale as an example of what I consider to be appalling customer service. My daughter was left without vital shopping (including milk for her young son), no explanation has ever been made for the error, and their half-hearted apology doesn’t go far enough!

I was so incensed that I contacted Asda myself via Twitter - a method that has had favourable results with other companies in the past. Although Asda did respond, it was all a bit half-hearted, only providing me with the suggestion that she spoke with the store in question. Not very clever, when I'd mentioned that she'd already done this! Asda home shopping is definitely not an experience that I would recommend.

What online shopping disasters have you experienced?

I Love My Loyalty Cards

Like many shoppers, I was quite incensed to hear that Sainsburys’ are halving the amount of Nectar points that they award to customers as of April next year. They will only be awarding one point per pound spent, as opposed to the current two (two points are only worth 1p ).

It’s true to say that Nectar points always have been slightly inferior to those awarded by Tesco Clubcard, with the exchange rate of the latter being four times their face value when converted to Days Out vouchers, and each point being equal to 1p .

There are some shoppers (misguided in my opinion) that question the value of loyalty cards, but I believe that any reward you are given for shopping is better than no reward at all.

Less effective than a loyalty card

The argument goes, that if stores are operating reward schemes, they subsequently have to set their prices a little higher to offset these incentives. However, I would refute this, as many good value items I buy are purchased in shops that offer reward points.

Many of the products that I purchase in places such as Tesco and Superdrug, are not only cheaper or at least comparable to those offered at other shops, but earn me points. Over the years I have acquired so many points under the Clubcard scheme, that we have been able to pay for several family days out each year, including trips to expensive theme parks, which we would not otherwise have afforded. Even if I have occasionally paid a few pence more for the odd product or two, I have received this amount back umpteen times over. It’s true to say, that if I could have bought some items slightly cheaper elsewhere and put the pennies I’d saved into a savings account, I would not have accumulated anywhere near enough to pay for the equivalent number of fun outings.

I regard all loyalty cards (and I can boast a considerable collection) as mini saving schemes that allow me to enjoy life’s little extras. Unless prices are considerably higher in a shop that offers a good value scheme, I am unlikely to shop for identical products somewhere that does not offer me these extra benefits.

So my message to Sainsburys’, and any other stores planning to reduce or withdraw their points schemes, is that this may result in a customer-cutting exercise as opposed to your intended cost-cutting one!

Shopping Habits

Despite my recent move, which means that I’m now much further away from the nearest supermarket (see ruraljoy ) I’m not about to change from doing my weekly shop in person, to ordering online.

I’ve heard tales from friends and family, bemoaning incomplete orders and poor substitution of products, which certainly don’t inspire me to join the online shopping revolution.

OK I know that for every negative story that I hear, there are probably many positive experiences to be shared, but my aversion to online supermarket shopping goes much deeper than all that.

The problem is I’m a very fussy shopper (you may have realised that by now if you’re a regular reader of my blog) and take great pains to select the right items fit for my shopping trolley. I turn over many a bunch of bananas, bag of potatoes, pack of meat etc before making my final choice. The thought of someone else making these decisions for me brings me out in a cold sweat – I need to be in control of the shopping!

Well, maybe that sounds a bit extreme, but there’s no getting away from the fact that I like what I like – and I quite like to shop. So no matter how much longer it may now take to get to the shops or how far the distance involved, I will continue to trawl the supermarket aisles and fill my trolley with exactly what I want.

Are you a fussy shopper?

I’m Loving Lidl

I’ve previously made it quite clear in my blog how much I hate the whole Aldi shopping experience – well, more of an ordeal really. The stores are too cluttered, the choices too limited and some of their ‘exclusive’ brand products certainly don’t win prizes for taste in my opinion.

It was with some trepidation therefore, that I decided to give Lidl a whirl, having heard some slightly more favourable reports.

My first impression when I stepped into the Lidl store was how much brighter and clearer it seemed than any branch of Aldi that I had ever visited. The next thing that struck me was how much more choice of products there was, including well-known brands at very reasonable prices. I bought a Hovis Soft White Loaf for just 79p (£1 at Tesco) and Bertolli spread 500g was on offer for just £1.

Then I got a bit braver and tried a couple of the Lidl ‘exclusive’ brands, selecting some chocolate bars, rich tea biscuits and cherry brandy – all of which did not disappoint.

The rich tea biscuits weren’t bad, but the chocolate and the cherry brandy were absolutely delicious and such great value! I chose to buy Mister Choc chocolate bars, priced at 99p for 11, in the strawberry yogurt and latte varieties. Both were gorgeous, really tasty and just big enough for a little treat, with each ‘bar’ consisting of three little squares. The Serenade Cherry Brandy Liqueur cost just £5.99 for 50cl and was actually one of the best that I’ve ever tasted – warming, not too sweet with a good cherry flavour.

I’m definitely planning another trip to Lidl very soon.

A Supermarket – But Not As I Know It

Following my recent, more rural, move, I have had to make a number of changes to my everyday life. One of these changes has involved visiting a different branch of Tesco to do my weekly shop.

Formerly I shopped at a big Tesco Extra store, which always seemed to be busy, even mid-week when I opt to shop. Queues would often build up and negotiating the aisles could be a tricky business in itself. But my new shopping venue is a smaller Tesco store (not an Extra, but not a Metro, something in between), where the whole shopping experience seems that much more civilised.

To visit this branch I have to venture out from my new village location to the nearest small town. Once in the store the aisles are pretty devoid of customers, with the few I do meet generally pausing to pass the time of day. What a joy not to have to play ‘dodge the manic trolley driver’ or ‘avoid the mass of parked trolleys’!

 

On my first visit I was pleased to see that the checkouts looked, what I considered to be, very quiet, with only about one customer at each. So imagine my surprise, when as I approached, a call came over the tannoy requesting, “All red cardholders to checkouts please.” Why? Was that busy by their standards? Anyway, I shouldn’t complain, as I was promptly whisked to an empty, newly opened checkout where I was given help to pack the shopping!

And no, this wasn’t a one-off as much the same thing happened on visit number two!

OK, so it doesn’t offer the all-singing, all-dancing non-food aisles, but at least I can get my weekly shop without being tempted to buy all the other things that I don’t really need. Sounds like a win-win situation.

A New Chapter

It's been a busy few weeks, packing up the last remnants of our 'old life' and moving on to pastures new - quite literally as I am writing this in my new setting, surrounded by green fields!

Shopping, as so much else, has taken a bit of a back seat at the moment, finding homes for all that we already have, has left little time (or need) to accumulate more. We are still in the early stages of a multi-layered move, currently living in a building not really designed for family life, but which has lots of, what an estate agent would call, potential. The fact that we are living a semi-camping existence is quite forgiven, when we look at the views of rolling hills, picturesque countryside and a tranquil river.

We are now starting to embrace our new rural, village life. It was certainly a different experience to hear the sound of bell ringing practice at the village church as opposed to the traffic noise and sirens of busy town life. Indeed there is no traffic passing our front door (or our home at all) except for boats, which are restricted as to when they pass by the tides.

The first view that I saw when I got up yesterday morning was the sight of cormorants diving for food - makes a change from just seeing the odd sparrow in the garden.

Of course, I will still be venturing to supermarkets for the weekly shop (supplemented by visits to our local village store) and to High Street shops for the odd browse and purchase, but I feel my life is about to become far more village-based - and not just because there is only an hourly (sometimes two-hourly) bus service.

This is indeed a whole new chapter of my life!

Pointlessly Random Thoughts

Following Friday's post, I'm glad to report that Debenhams Beauty Club finally rallied and managed to update my details. The organisation currently dragging their heels at acknowledging the 'Big Move' are my local (soon to be ex) council. My emails have been resolutely ignored, and an attempt at ringing them resulted in me having to negotiate half a dozen automated menus, before being put into an enormous queue to speak to a general adviser! What was the point of the menus if I'm still lumbered with waiting in the general queue? Needless to say I abandoned my mission and have decided to attack from yet a different angle.

Chocolate cake - now that's not pointless!

I've been colour matched! Now that was a pointless exercise if ever there was one. On a recent shopping trip I was persuaded by the lovely lady in Boots to be assessed for my correct foundation shade. I duly sat on her stool while she cleansed a couple of patches of my face, held her little machine to my skin and read off the result - the shade I've been buying for the last goodness how many years! What's more I was informed that sometimes you don't buy the colour the machine says, as formulas for different types of coverage vary anyway. Right, so what was the point?

I see a bit of a pointless theme emerging here, so I may as well throw another question on the 'What's the point?' theme into the mix: Why does Legoland insist on parking charges when many other theme parks, don't? You can hardly park there to do your weekly shop, so what's the point?

For those of you reading my blog for the first time, I must apologise if I currently sound ridiculously crotchety. Put it down to the stress of my 'Big Move' - at last, something that isn't pointless!