In the
early days of my blog, I wrote a post about being a good customer, which I
called my customer
code
I was
reminded of this recently as I sat enjoying a latte in a local branch of Costa,
positioned quite close to the counter, where I could hear customers placing
their orders.
One lady
approached the assistant at the till, almost thrust a baguette at her,
simultaneously ordering a drink in very gruff tones, then snapped back sharply
when asked the question, “Is that to eat in?”
Now
obviously, I don’t know what kind of day this woman had been having, but
whatever may have occurred, there was no need to take it out on an assistant
who was a) trying to be helpful and b) nothing to do with her day up to that
point.
 |
| Think of something to put a smile on your face |
Immediately
following this, I popped into Boots, where a man (I refuse to use the term
gentleman in this instance) was publicly berating a member of the pharmacy
department, who was actually trying to give him advice about the medication
that he was taking, only to be met with the retort, “It’s none of your
business, what I do with my medication!” This was accompanied by numerous
expletives that I am too polite to record here.
I’m always
put out if a shop assistant is brusque or rude towards me, saying something if
necessary or even withdrawing my custom, but by the same token I think that we,
as customers, should also be polite and approachable.
At the end
of the day, customers or shop assistants, we are all just people and should at
least attempt to be civil to one another, especially during what is now
supposed to be the ‘season of goodwill’.
So please,
let’s all be pleasant to one another when shopping, so that we can all have an
enjoyable shopping experience.
Follow me
on Twitter @shoppersjoy
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