A couple of
weeks ago, I related a tale of what I considered to be a bad example of
customer service at my local Tesco. I was kept waiting for some time at a
checkout when the delay was easily avoidable (see
here)
 |
| A big cheer for good customer service! |
I was
thrilled therefore, when on a shopping trip to Sainsburys last week, I
experienced customer service working as it should. A problem occurred with the
shopping of the customer in front of me, but rather than keep everybody in the
queue waiting, a supervisor came over, suspended the transaction (which
involved printing out a slip) and took the customer and all her shopping to the
customer service desk to complete her transaction.
This was
the ideal solution as it meant that the customer in question was given
assistance, but the rest of us were spared a tedious wait. Well done and thank
you to Sainsburys for a very good customer service experience.
Follow me
on Twitter @shoppersjoy
No comments:
Post a Comment