Wednesday, 5 February 2014

Customer Service Update

A couple of weeks ago, I related a tale of what I considered to be a bad example of customer service at my local Tesco. I was kept waiting for some time at a checkout when the delay was easily avoidable (see here)

A big cheer for good customer service!
I was thrilled therefore, when on a shopping trip to Sainsburys last week, I experienced customer service working as it should. A problem occurred with the shopping of the customer in front of me, but rather than keep everybody in the queue waiting, a supervisor came over, suspended the transaction (which involved printing out a slip) and took the customer and all her shopping to the customer service desk to complete her transaction.

This was the ideal solution as it meant that the customer in question was given assistance, but the rest of us were spared a tedious wait. Well done and thank you to Sainsburys for a very good customer service experience.

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